Voice AI infrastructure, built in India

The voice platform for Indian business.

Agentic AI calling, a full cloud call center, and conversation intelligence. One platform that runs your phone lines, in Hindi, Marathi, Tamil, English, and more.

No setup required. Relay answers a live demo call in seconds.

Sample call·RelayClinic booking
मराठी · Marathi8 kHz telephony~700 ms response
0:00 / 0:42
Callerनमस्कार, उद्या डॉक्टरांची अपॉइंटमेंट मिळेल का?Hello, can I get a doctor's appointment for tomorrow?
Relayनक्की. उद्या सकाळी ११ वाजता डॉ. कुलकर्णी उपलब्ध आहेत. बुक करू का?Sure, Dr. Kulkarni is free at 11 AM tomorrow. Shall I book it?
STTIndicConformerLLMTTSIndic
Built in India·Self-hosted Indic models·Your data stays in-country

Trusted by operations teams across India

Meridian
Kavach
Lotus Health
Tassel Retail
Ironwood
Sankalp
02 / The platform

Three modules. One platform, one login.

Relay, Switch, and Spectrum share the same numbers, the same contacts, and the same dashboard. Switch modules from the rail on the left, no second tool, no second invoice.

Spectrum
Conversation intelligence
Last 7 days
Calls analyzed
128,540
+18.4%
Sentiment
Positive
72%
Neutral
21%
Negative
7%
Recent calls
RHindi01:48Positive
STamil03:12Neutral
RMarathi00:54Positive
03 / Use cases

One platform for every line of business.

Answer every call, the moment it rings.

Relay picks up instantly, handles FAQs, order status, and troubleshooting in the caller's language, and escalates only the edge cases to a human on Switch.

  • Resolves common queries end to end
  • Pulls order and account context live
  • Warm-transfers to a human with full history
70%
of calls resolved without a human

Figures are illustrative. Your results depend on call volume and flows.

04 / How it works

A loop that gets smarter with every call.

One platform, one login. Switch modules instantly, your calls, contacts, and analytics never leave the same system.

01

Relay calls

AI agents place and answer calls, in your customer's language.

02

Switch escalates

Anything an agent can't close hands off to a human, live and in context.

03

Spectrum analyzes

Every call, AI and human, scored for sentiment, intent, and compliance.

04

Insights improve the AI

What Spectrum learns tunes Relay's prompts, routing, and voices.

↻ Feedback loopStep 04 feeds back into step 01. The platform compounds.
05 / Why Decibel

Infrastructure built for how India calls.

Built for Indian languages

Indic speech recognition and voices built in-house, not bolted on. Relay handles code-switching, accents, and regional speech the way your customers actually talk.

HindiMarathiTamilTeluguBengaliKannadaGujaratiPunjabiEnglish+ more

Enterprise-grade & compliant

DLT and TRAI-ready, full call recording, and data residency in India. Built for teams with audits to pass.

One platform, not five tools

Calling, contact center, and analytics under one login. No brittle integrations stitched between vendors.

Scales from MSME to enterprise

Start with a single agent and one number. Grow to thousands of concurrent calls without re-platforming.

MSMEEnterprise
06 / Integrations

Plugs into the stack you already run.

Relay reads and writes to your CRM, helpdesk, and telephony in real time, so every call lands where your team already works. No rip and replace.

Browse all integrations
SFSalesforceCRM
ZOZohoCRM
HSHubSpotCRM
LSLeadSquaredCRM
FDFreshdeskHelpdesk
ZDZendeskHelpdesk
WAWhatsAppMessaging
GCGoogle CalendarScheduling
EXExotelTelephony
KNKnowlarityTelephony
PLPlivoTelephony
REST API & webhooksBuild your own
Customer story
We moved our entire collections line to Relay in three weeks. It calls in Hindi and Marathi better than most teams can hire for, and Spectrum tells us exactly why a call worked. We stopped staffing night shifts.
RK
Rohan Kulkarni
Head of Collections, Sankalp NBFC
60%

of collections calls now fully automated, with zero night-shift headcount.

Relay answers in the customer's language before the second ring. Our CSAT went up and our queue went down.
PNPriya NairVP Support, Lotus Health
Spectrum scores every single call for compliance. Audits that took a week now take an afternoon.
AMArjun MehtaHead of Risk, Meridian Finance
07 / Pricing

Per-minute calling, on a platform you grow into.

Per-minute usage billed on top of a platform fee. Volume discounts available.

Starter

For small teams getting started.

₹__/min
+ ₹__ /mo platform fee
Start free
Pay as you grow.
  • Core Relay + Switch
  • Basic Spectrum analytics
  • Indic-language voices
  • Email support
Most popular

Growth

For scaling businesses.

₹__/min
+ ₹__ /mo platform fee
lower per-minute rate
Book a demo
Higher volume, better rates.
  • All three products fully unlocked
  • Lower per-minute rate
  • CRM & tool integrations
  • Priority support

Enterprise

For high-volume operations.

Custom
Volume pricing
Contact sales
Tailored to your scale.
  • Dedicated infra & SLAs
  • On-prem / India data residency
  • Custom Indic voice models
  • Dedicated success manager

₹ figures are placeholders. Final pricing on request.

08 / FAQ

Questions, answered.

Still deciding? Talk to a human who has set this up for teams like yours.

Talk to us

Hindi, Marathi, Tamil, Telugu, Bengali, Kannada, Gujarati, Punjabi, and English out of the box, including code-switching within a single call. We add new languages and dialects on request.

Relay runs on in-house Indic speech models tuned for real accents and intonation, not generic text-to-speech. Most callers don't realise it's AI. The fastest way to judge is a live demo call.

Yes. We're built DLT and TRAI-ready, with consent capture, calling-window controls, and full call recording. Data handling is aligned with the DPDP Act.

In India by default. Enterprise plans add dedicated infrastructure and configurable data residency, plus on-prem options where required.

Anytime. Anything outside Relay's scope warm-transfers to a human on Switch with the full transcript and context, mid-call, so the customer never repeats themselves.

A monthly platform fee plus per-minute usage. The per-minute rate drops as volume grows, and Enterprise is custom. Usage is billed on top of the platform fee.

Most teams launch a first use case in days: connect a number, point Relay at your knowledge base and CRM, test on live calls, then scale.

Get started

Ready to put your phone lines on autopilot?

See Relay, Switch, and Spectrum running on a live call. Book a demo and we will set it up on your numbers.