Banking support that never puts callers on hold.
From balance and statement queries to fraud alerts and card servicing, Decibel handles high-volume banking calls in nine languages and hands the complex ones to humans, with full audit trails.
- Account, balance and statement queries
- Card blocking and dispute intake
- Proactive fraud and transaction alerts
- Branch and relationship-manager routing
One platform, one login. Relay, Switch, and Spectrum working the same numbers and contacts.
One call journey, from first ring to handoff.
AI handles the volume, humans take the moments that matter, and every call feeds the same analytics. Here is how it runs for BFSI.
- 01Relay
Instant triage
Relay answers on the first ring, authenticates the caller, and resolves routine queries without a queue.
- 02Relay
Secure self-service
Block a card, request a statement, or check a balance, completed on the call against live core-banking data.
- 03Relay
Proactive alerts
Relay calls out on suspicious transactions, confirms or denies in seconds, and freezes the card if needed.
- 04Switch
Human handoff
Complex disputes and advisory calls route to the right desk in Switch, with the full interaction history.
- 05Spectrum
Conduct oversight
Spectrum monitors 100% of calls for mis-selling, disclosure, and compliance, not a sampled few.
What BFSI teams get out of it.
Common use cases
Tier-1 query deflection
Resolve balance, statement, and status calls with AI so agents handle only what truly needs a human.
Card and fraud servicing
Block cards, confirm transactions, and raise disputes by voice, day or night, in the caller's language.
Proactive transaction alerts
Reach customers the moment something looks off and act on their response in the same call.
Collections & EMI on loans
Run secured and unsecured loan reminders on the same platform as your servicing calls.
Three products, working your BFSI calls together.
No stitching tools together. Relay, Switch, and Spectrum share the same numbers, contacts, and dashboard, so a call flows from AI to human to analytics without a seam.
Relay
Agentic voice callingAnswers and resolves routine banking calls, and makes proactive fraud and servicing calls.
Switch
Cloud call centerRoutes disputes and advisory calls to the right desk with full caller context.
Spectrum
Conversation intelligenceMonitors every call for mis-selling and disclosure, with auto QA scorecards.
Compliant on every call, by default.
Tone and language scored against RBI conduct and recovery norms on 100% of calls.
Consent captured on the call, data stored in India, and deletion honoured on request.
Every call recorded, transcribed, and retained with a complete audit trail.
Routine queries used to clog our IVR. Now most callers get an answer in their own language in seconds, and our agents only see the calls that need a human.
Put Decibel to work on your bfsi calls.
Book a demo and we will set it up on your numbers, in your languages, in days, not quarters.