Renewals and claims that move on their own.
Decibel chases renewals before they lapse, takes first notice of loss by voice, and keeps policyholders updated on claims, in their language, with IRDAI-aligned scripting.
- Renewal reminders with payment links
- First notice of loss (FNOL) intake
- Claim-status updates and document chasing
- Policy servicing and KYC refresh
One platform, one login. Relay, Switch, and Spectrum working the same numbers and contacts.
One call journey, from first ring to handoff.
AI handles the volume, humans take the moments that matter, and every call feeds the same analytics. Here is how it runs for Insurance.
- 01Relay
Renewal reminder
The moment a policy enters its renewal window, Relay calls in the policyholder's language and sends a payment link.
- 02Relay
FNOL intake
Relay takes first notice of loss by voice, captures the details, and registers the claim instantly.
- 03Relay
Claim updates
Relay keeps policyholders posted on claim status and chases any missing documents, so nothing stalls.
- 04Switch
Adjuster handoff
Complex or high-value claims route to a human adjuster in Switch with the full claim history.
- 05Spectrum
Mis-selling checks
Spectrum scores every renewal and claim call for disclosure and mis-selling, on 100% of conversations.
What Insurance teams get out of it.
Common use cases
Renewal persistency
Reach every policyholder the moment the window opens, lifting renewals without adding tele-callers.
First notice of loss
Let customers report a claim by voice at any hour, with details captured and registered instantly.
Claim-status updates
Keep policyholders informed and chase pending documents so claims never stall in the queue.
KYC & policy servicing
Refresh KYC, update nominees, and answer policy questions by voice in the customer's language.
Three products, working your Insurance calls together.
No stitching tools together. Relay, Switch, and Spectrum share the same numbers, contacts, and dashboard, so a call flows from AI to human to analytics without a seam.
Relay
Agentic voice callingRuns renewal reminders, takes FNOL, and pushes claim-status updates with payment links.
Switch
Cloud call centerRoutes complex and high-value claims to human adjusters with full history.
Spectrum
Conversation intelligenceScores every renewal and claim call for disclosure and mis-selling.
Compliant on every call, by default.
Disclosure scripting and mis-selling checks built into every renewal and claim call.
Registered templates, DND scrubbing, and calling-window controls on every campaign.
Every call recorded, transcribed, and retained with a complete audit trail.
Renewal calls now go out the moment a policy enters the window, in the policyholder's language. Our persistency improved without adding tele-callers.
Put Decibel to work on your insurance calls.
Book a demo and we will set it up on your numbers, in your languages, in days, not quarters.