Fewer failed deliveries, more orders that stick.
Decibel verifies COD orders, confirms delivery windows, and handles returns and address fixes by voice, so fewer parcels come back and more customers stay.
- COD order confirmation before dispatch
- Delivery-window and address confirmation
- Failed-delivery and reattempt coordination
- Returns, refunds, and order-status queries
One platform, one login. Relay, Switch, and Spectrum working the same numbers and contacts.
One call journey, from first ring to handoff.
AI handles the volume, humans take the moments that matter, and every call feeds the same analytics. Here is how it runs for E-commerce.
- 01Relay
COD verification
Before dispatch, Relay calls to confirm the order and intent, weeding out fake and accidental COD orders.
- 02Relay
Delivery confirmation
Relay confirms the address and a delivery window, and fixes wrong addresses on the call.
- 03Relay
Reattempt coordination
On a failed delivery, Relay reaches the customer to reschedule, instead of sending the parcel straight back.
- 04Switch
Human escalation
Complaints and refund disputes route to a Switch agent with the full order timeline in view.
- 05Spectrum
RTO analytics
Spectrum surfaces why parcels come back, by region, lane, and reason, so you can fix the root cause.
What E-commerce teams get out of it.
Common use cases
COD confirmation
Verify intent before you ship, so fake and impulse COD orders never leave the warehouse.
Delivery coordination
Confirm windows and correct addresses on the call to lift first-attempt success.
Returns & refund status
Answer where-is-my-order and refund-status calls instantly, in the customer's language.
Festive-sale surges
Scale to Diwali and Big-Billion volumes without scrambling to staff a tele-calling floor.
Three products, working your E-commerce calls together.
No stitching tools together. Relay, Switch, and Spectrum share the same numbers, contacts, and dashboard, so a call flows from AI to human to analytics without a seam.
Relay
Agentic voice callingVerifies COD orders, confirms delivery windows, and coordinates reattempts by voice.
Switch
Cloud call centerHandles complaints and refund disputes with the full order timeline in view.
Spectrum
Conversation intelligencePinpoints RTO drivers by region, lane, and reason so you can fix the cause.
Compliant on every call, by default.
Registered templates, DND scrubbing, and calling-window controls on every campaign.
Consent captured on the call, data stored in India, and deletion honoured on request.
Every call recorded, transcribed, and retained with a complete audit trail.
COD verification before dispatch cut our RTO meaningfully in one quarter, at Diwali-scale volumes we could never have called through manually.
Put Decibel to work on your e-commerce calls.
Book a demo and we will set it up on your numbers, in your languages, in days, not quarters.