Patient calls, handled with care.
Decibel books appointments, confirms visits, and tells patients their reports are ready, in their language, around the clock, so your front desk can focus on the people in front of them.
- Appointment booking and rescheduling
- Visit reminders and confirmations
- Report-ready and result callbacks
- Lab and test-prep instructions
One platform, one login. Relay, Switch, and Spectrum working the same numbers and contacts.
One call journey, from first ring to handoff.
AI handles the volume, humans take the moments that matter, and every call feeds the same analytics. Here is how it runs for Healthcare.
- 01Relay
Booking
Relay answers booking calls in the patient's language, finds an open slot, and confirms it into your system.
- 02Relay
Reminder & confirm
A day before, Relay confirms the visit and offers a one-tap reschedule, cutting empty chairs.
- 03Relay
Report-ready callback
When results are in, Relay calls to let the patient know and shares next steps and prep instructions.
- 04Switch
Clinical handoff
Questions that need a clinician or care coordinator route to a human in Switch with the patient's context.
- 05Spectrum
Quality review
Spectrum reviews calls for tone and protocol, so every patient interaction meets your standard.
What Healthcare teams get out of it.
Common use cases
Appointment booking & reschedule
Capture bookings and changes by voice at any hour, straight into your HIS or practice software.
No-show reduction
Confirm visits the day before with a simple reschedule path, so slots fill instead of going empty.
Diagnostic report callbacks
Tell patients their reports are ready and walk them through next steps, without tying up the front desk.
Test-prep & pre-op instructions
Deliver fasting, sample, or prep instructions clearly in the patient's language ahead of the visit.
Three products, working your Healthcare calls together.
No stitching tools together. Relay, Switch, and Spectrum share the same numbers, contacts, and dashboard, so a call flows from AI to human to analytics without a seam.
Relay
Agentic voice callingBooks, confirms, and reschedules visits, and makes report-ready callbacks, in the patient's language.
Switch
Cloud call centerRoutes clinical and care-coordination questions to the right human with context.
Spectrum
Conversation intelligenceReviews calls for tone and protocol adherence across every clinic and lab.
Compliant on every call, by default.
Health information handled under the DPDP Act with strict access controls and consent.
Registered templates, DND scrubbing, and calling-window controls on every campaign.
Every call recorded, transcribed, and retained with a complete audit trail.
No-shows were our biggest revenue leak. Automated reminders and easy rescheduling in the patient's language fixed more of that than any SMS campaign.
Put Decibel to work on your healthcare calls.
Book a demo and we will set it up on your numbers, in your languages, in days, not quarters.