Your whole call center, in a browser tab.
A complete cloud contact center for your human agents. Smart routing, live queues, and seamless handoff from Relay, with no hardware to ship.
What Switch does.
A softphone that lives in the browser
Agents take and make calls from a tab, in the office or at home. Spin up a seat in minutes, no deskphones, no VPN.
Routing and IVR you can see
Build IVR menus and skills-based routing visually. Every caller reaches the right agent, by language, skill, or priority.
Live queues and a wallboard
Real-time queues, wait times, and SLAs on one screen, so supervisors always know what's happening and where to step in.
Seamless handoff from Relay
When the AI hits its limit, it passes the call to a human mid-conversation with the full transcript. The customer never repeats themselves.
Supervisor tools that coach in the moment
Monitor, whisper, and barge into live calls. Catch a struggling call and turn it around before it ends.
The contact center, live
Routing, queues, and agents on one screen. Switch the view.
Handed off by Relay: caller wants to reschedule a delivery. Full transcript attached.
Switch is better with the rest of the platform.
One login, shared contacts, shared analytics. Switch modules without switching tools.
See Switch running on your own calls.
Book a demo and we will set Switch up on your numbers, in your languages, in days.