Spectrum / Conversation intelligence

Every call, finally understood.

Analytics across 100% of your calls, AI and human. Sentiment, intent, compliance, and the trends that move your numbers, no sampling.

Spectrum: Conversation intelligence
100%
of calls scored
Real-time
dashboards
Every word
searchable
Capabilities

What Spectrum does.

100% coverage, zero sampling

Every call is transcribed and scored, AI and human alike. No more reviewing a random 2% and hoping it's representative.

Sentiment and intent on every call

Know how each conversation felt and what the caller actually wanted, then watch the trends move week over week.

Compliance and QA, scored automatically

Auto-score calls against your checklist, flag violations the moment they happen, and build agent scorecards without manual listening.

Search every word ever spoken

Semantic search across every transcript. Find any objection, competitor mention, or promise across millions of minutes in seconds.

Summaries and alerts that reach you

Auto-summaries and action items per call, plus alerts when a keyword shows up or sentiment drops across a queue.

Live demo

Your calls, decoded

Sentiment, compliance, and search across every conversation.

Last 7 days
128,540+18%
calls analyzed
72%
positive sentiment
96%
compliance score
2:48
avg handle time
Calls analyzed
Top topics
EMI / payment4,120Delivery delay2,870Refund request1,640Pricing980Language switch760Escalation410
Get started

See Spectrum running on your own calls.

Book a demo and we will set Spectrum up on your numbers, in your languages, in days.